Agree to the Terms of Service
Terms of Service ("Terms") Last updated: July 31, 2025
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the psahire.com website (the "Service") operated by Public Safety Answers, LLC, an Arizona limited liability company (“PSA”, "us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
PSA is a Company Independent from any Governmental or Public Safety Agency
PSA is an independent testing service provider. PSA is not owned or affiliated with any public safety department, agency, municipality, or other governmental entity or agency (collectively, “Government Agencies” and each a “Government Agency”). No Government Agency has any financial interest, ownership stake, or revenue-sharing arrangement with PSA.
When a Government Agency contracts with PSA to provide testing processes to individuals applying to work with the Government Agency (referred to herein as a “Participating Agency”), PSA’s sole responsibility is to provide and administer the testing process of the Participating Agency.
PSA is not involved in a Participating Agency’s Hiring Process
PSA does not participate in the review, evaluation, or selection of applicants at any stage of the hiring process. All decisions regarding candidate qualifications, advancement, and final selection are made exclusively by the Participating Agency.
Submitting payment and completing the test does not guarantee that an applicant will receive an interview invitation or an offer of employment. All hiring decisions, including interview selection and job offers, are made solely by the Participating Agency based on their own criteria.
Minimum qualifications and eligibility criteria for any position are established solely by the Participating Agency. Applicants are responsible for reviewing and confirming that they meet all minimum requirements before registering for an assessment. Applicants who apply for a position for which they do not meet the Participating Agency’s stated minimum qualifications are not entitled to a refund of any fee paid to PSA.
Test results are provided exclusively to the Participating Agency for use in their selection and evaluation process. PSA does not release individual scores or performance feedback to applicants under any circumstances. Payment of the testing fee does not entitle an applicant to access or receive a copy of their score or test materials. By participating in this process, you acknowledge and agree that test scores will not be shared directly with applicants, regardless of who paid the testing fee.
PSA does not assume any role in, nor is it responsible for, providing status updates, test results interpretation, or follow-up communication with applicants beyond the testing process itself. All post-test communication, including updates on applicant status, interview scheduling, hiring decisions, or selection notifications, is the sole responsibility of the Participating Agency. By participating in the assessment, you acknowledge and agree that all inquiries regarding your application or progression in the hiring process must be directed to the Participating Agency.
PSA does not administer or determine eligibility for hardship considerations related to testing fees, deadlines, or accommodations. When offered, all hardship requests must be directed to and are solely administered by the Participating Agency. Each Participating Agency is responsible for reviewing, approving, or denying such requests in accordance with their own policies and procedures.
Purchases
PSA does not request, store, or retain credit card information and instead relies on third-party payment service providers to safeguard your personal details. When you purchase any product or service made available through the Service ("Purchase"), you are providing details (such as, credit card number) directly to a third party and PSA has no visibility into those personal details.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; (ii) the information you supply to our third-party payment service provider is true, correct and complete, and (iii) you grant us the right to provide information about you to the third-party payment service providers subject to our Privacy Policy.
Any fees paid by applicants for testing services are collected solely by PSA to support the administration and delivery of assessments. No portion of the testing fee is shared with or benefits any Participating Agency.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
By submitting payment for this assessment, you agree that all fees are non-refundable unless otherwise stated in writing by PSA. Applicants who initiate a chargeback or dispute a transaction with their credit card provider without first contacting PSA to resolve the matter will be charged a $25.00 convenience fee, in addition to the original testing fee. This fee covers administrative costs incurred in processing the dispute and will be required before any future services or assessments are provided.
Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Testing Process
By participating in this assessment, you acknowledge and consent to the use of your device’s camera for monitoring and verification purposes. Live or recorded video may be used to:
Confirm the identity of the applicant,
Ensure compliance with testing protocols, and
Maintain the integrity of the testing process.
All video data will be handled in accordance with applicable privacy laws and organizational data protection policies. Refusal to allow camera access may result in disqualification from the assessment or an incomplete application status.
All applicants are required to complete the testing process before the designated closing time listed for the assessment. It is the applicant’s responsibility to begin the test with sufficient time to complete all sections prior to the closing deadline. No extensions, retries, or exceptions will be granted due to time expiration. If you are still testing when the posted close time is reached, your session will automatically end, regardless of whether all questions have been answered or the assessment is complete.
If an applicant does not complete the testing requirement prior to the published deadline, PSA will not provide a refund to the applicant and no provision of these Terms entitles an applicant to a refund of any amounts paid to PSA.
If an applicant does not complete the entire testing process before the published deadline, PSA does not provide any extra time or relief to the applicant. The applicant may address applicant’s concerns to the Participating Agency, which may review the circumstances and determine, in its sole and absolute discretion, whether an applicant should be allowed to complete the process.
An applicant is not permitted to retake a test within a six-month period from the date of their initial attempt, regardless of their score or outcome. This restriction is in place to ensure fairness, maintain the integrity of the testing process, and prevent score manipulation through repeated attempts. Any attempt to circumvent this policy may result in disqualification from the selection process and/or future eligibility restrictions.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of PSA and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of PSA.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by PSA.
PSA has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that PSA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
Indemnification
You agree to defend, indemnify and hold harmless PSA and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.
Limitation Of Liability
In no event shall PSA, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
PSA its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Governing Law, Severability, Court Reformation
These Terms shall be governed and construed in accordance with the laws of Texas, United States, without regard to its conflict of law provisions. If a court of competent jurisdiction determines that any part of these Terms is unenforceable, the remainder shall continue in full force, and the court shall reform the provision to the extent necessary to make it enforceable to the maximum extent permitted by applicable law.
No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are not authorized to use the Service.
Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Contact Us
If you have any questions about these Terms, please contact us.